Japanese Language Version





(Printed with permission)

To Business Owner and Driver,

We "The Big Island Cal Ripken League" want to say thank you for the generous Bus Transportation from Hilo Airport to Macy's at Prince Kuhio Plaza on 8/22/2006 and for your wonderful support for youth baseball. The Team and Coaches of the "Cal Ripken World Series 2006 Champions" want to thank you.

Elizabeth Kaua-Sakamoto, Secretary, Big Island Cal Ripken League

Dear Jack's Tours

Our Team at Macys' would like to THANK YOU for your generous donations and community support. By your contribution it helped us celebrate and recognize Hilo's 2006 Cal Ripken Little League World Series Champions. The event was held on August 22, 2006 and it was Outstanding. We had over 27 participating vendors and we look forward to having more events with you in years to come and perhaps for the 2007 Little League World Series Champions.

- Lance HK Takai, Mens GSM, Macy's

On behalf of Halau Na Pua O Uluhaimalama, I would like to thank your driver, Alan, for his professional service in driving our Halau to the Halema'uma'u Crater, where the dancers performed a chant and did their offerings (or Ho'okupu) to the Goddess Pele. All of my dancers enjoyed the air-conditioned bus ride in comfort, especially since it was after a one-hour kahiko performance on the Hula Platform called Ka'auea near the Volcano Art & Visitor Center.

Kumu Emery Aceret
Halau Na Pua O Uluhaimalama

[Letter to Jack's Tours driver]

We're writing to tell you again what a pleasure it was being with you.   It was truly a trip of a lifetime.   Every morning we say we wish we were back in Hawaii with Keith.   We recommend you and your company to anyone.  Our best to you and we hope to make it back to Hawaii again sometimes.                - The Fuglaars,   MS


We just received an email from the Shore Excursions Manager on the Amsterdam regarding the AAA Diamond Group. They love their tour, and thought the driver (Loren) was wonderful. Please relay our kudos and thanks to the driver for a job well done.

Aloha, Leslie Brewster, Director of Leisure Travel, MC&A, Inc.

I just wanted to say that everything went great.   You provided nice equipment, good staff and everyone was great to work with.   I'm looking forward to the next time I have a program on the Big Island (which will be next year).   You can definitely count on my support.   You went above and beyond the call of duty and I appreciated all you did for me and my clients.   Mahalo

- Bobby Eggelston, Vice President, Advantage Marketing Group, Inc.

[Letter to Jack's Tours driver]

We are thankful we got a nice, kind informative person (you) for our chauffer.  Only thing I should have had was my paper pad and pencils on me all the time because some of the things you told us I forgot and couple of pictures I took I forgot what the plants were called.   Ah well, they will be my nice mystery plant pictures.   We certainly learned a lot from you about the island and things on the island.

Thank you once again and if you or family are able to come to Pa.   Please stay.   We would love to give you a tour of sights around here.                                                                                                                       - Paul Gelsinger ,   PA

Mahalo nui loa for the bus arrangements you made for us.  The drivers were so accommodating and very helpful. They were awesome.  Also the guides we had, they were great, especially that woman who does the Japanese tours.  She was electrified.  She even showed us how to make a rose from coconut leaves.  She's terrific! Thank you all for your help.  Our students and chaperones really enjoyed your air-conditioned bus.  This is the first time we used Jack's Tours and we were so pleased with it.  Plan on hearing from us next year.  Take care and have a great day.

We saved $2,000 by using Jack's Tours as compared with other tour company that we have used for so many years.  You were referred by my friend who teaches at Kailua Elementary, and have always used your tour company.  Also, being from Oahu and not being familiar with where places are and the distances between them, I can count on Jack's Tours to help me and advise me.

- Anolani Haiola,     Kahuku Elementary School, Oahu, Hawaii

On behalf of our group, thank you for the excellent tour you arranged for us through the University of the Nations on May 10 from Kona to Hilo.  Your bus was very comfortable.

We were most impressed with Keith, our driver.  He obviously loves the island of his birth and shared his extensive knowledge of the places he showed us, in an entertaining way.  He gave us an "insider's" view with many anecdotes about the volcanoes, King Kamehameha, and the life of this island.  He made sure we saw as much as possible in the time allocated, and he even squeezed in a stop at Akaka Falls and got us to the restaurant early for dinner.  We are definitely impressed with your company and particularly with Keith. Please let him know that we appreciate him.

- Dan Moon,   Henderson, Nevada

On behalf of the Board of Directors of the Hawaiian Lomilomi Association, please accept our heartfelt mahalo nui loa for planning and coordinating the rental of the motorcoach for our Kaimu/ Kalapana festival, which was part of our three-day annual conference.   Your professionalism and attention to detail made all the difference for a truly memorable bus ride.   All the participants agreed that it was quite an enjoyable trip.

Please also convey our thanks to the tour bus driver.   Many tourists in our group complimented him highly.

We look forward to working with you again when we plan a similar conference in future.   Aloha nui loa

- Dane D. Silva, President, Hawaiian Lomilomi Association

The Honokaa Senior Club in coordination with the Elderly Activities Division, Special Program, would like to express our deepest appreciation for arranging the affordable and comfortable transportation for the seniors attending our "Holiday Bash" held at the Honoka'a Gym on Dec. 9th.

Again, Terri and Jack's Tours, from our hearts we thank you ever so much for your support and generosity towards our endeavor, but most of all for the Big Island seniors.

May all the best of health, love and prosperity be yours during this holiday season.

- Anrea Abacar, Harold Bugado, Lynne Kunitake, County of Hawaii (Dept of Parks and Recreation)

Just wanted to let you know how pleased my group from San Ramon Valley High School was with Jack's Hawaii, Inc.  The buses were fine for our purposes and the drivers were all friendly, helpful and knowledgeable. We were extremely pleased with your service and value.  I can't thank you enough.

Thanks again for a terrific job!

- Ken Abrams, Director, San Ramon High School, U.S.A

My thanks to Jack's Hawaii, especially Joan, Michiko and Loren for your excellent job in setting up our forestry bus tour for July 7th.   We very much appreciate your willingness to work with us and guarantee a charter bus for an undefined itinerary.   Everyone had a great time.

- Jim Flewelling, Ph.D., Western Mensurationists, Seatlle, W.A.

I would like to compliment you on your wonderful driver "Uncle Cary".   He was the driver for our class on Lanikai Elementary's Big Island trip.   He was very informative, friendly and approachable.   We would highly recommend him to anyone who is heading to the Big Island.

- Susan Szabo, Lanikai Elementary School, Hawaii

On behalf of the Taishoji Fujin Kai, I would like to express my sincere thanks for the services your company provided...  As Chairman of Transportation, it was very gratifying to be able to say to all our members that as far as the buses were concerned, everything went off without a hitch.  Your drivers were all very courteous and accommodating.  One of your drivers let our guests keep their luggage in the bus as he said he was scheduled to come back to take them to the hotel.  The other driver had another pickup so he took the time to take his passengers to the hotel and made arrangements with the Bell Captain to hold their luggage until they came back to check in.   What service!!

Thank you.  Your drivers' professionalism really helped to make probably the most tedious part of a trip as comfortable as they could.

- Linda Matsushita for Taishoji Soto Mission Fujin Kai,   Hawaii

The Big Island Farm Bureau would like to thank the administrative staff at Jack's Tours for helping our program become a success.   While creating and developing our new tours, Jack's staff is consistently professional and helpful in assisting us with our tour itineraries.   They provide us with transportation quotes in a timely manner while remaining open to changes as needed by our customers.

For anyone planning to arrange group tours to the Big Island, Jack's Tours offers great customer service !

- Stacy Davis, Project Coordinator,   Hawaiian AgVentures.  Big Island Farm Bureau

Aloha all - A couple of weeks ago I booked your coaches on two separate occasions. The first driver was Cary and the second was Sharon. Both did a great job for us.

- Bob Kessler (KTC Travel)

Cary was a very funny, warm and knowledgeable driver who thoroughly enjoyed people and made the day the best tour we experienced on any of the islands.

- Al Dean,     Leominster, MA


We went to the summit on 6/11.   Today I came back from Hawaii and we really enjoyed our time there with your tour guide "Kai".   I want to thank him so I emailed to Jack's.   On our day of arrival, we went on tour and I was rather tired.   However, Mr. "Kai" (James Wells), lighthearted personality, took care of the customers very well.

My friend and I and other customers enjoyed the tour very much.  Also magnificent view of the night sky.   I will never forget this day.   I should thank Mr. Kai but on the way back to the hotel, I fell asleep.   Upon arrival at the hotel, we quickly got out of the vehicle and so I forgot to thank him.   If it is possible, please ask him to reply to my email or please let him know that I really ENJOYED his tour.

-Yokota,   Japan

The buses were on time for the pick-ups.   The tour guides were very knowledgeable about the island.   Everyone in the group enjoyed the tour.

- Moriyasu Akatsuka,   AKATSUKA Orchid, Hawaii

I just wish to express my thanks to Cary, who was one of the top 3 best tour guide people my wife and I have experienced.

He is most knowledgeable, funny and a real pleasure and honor to have spent the day with him on Hilo last week with a tour organized by the Pride of Aloha.

- Alfred H, Dean,   U.S.A

In February, I got married in Oahu and joined Big Island one-day tour. I enjoyed the tour very much. It was because of magnificent nature and the guide who was very caring and kind to the customers. I often talk about the tour with my wife.

Now, I am thinking of visiting the Big Island again in July. This time it would be only on the Big Island and I would like to join Jack's tours. I attached a photo. I forgot [our guide's] name.  Her name might be Maki and she is from Ibaragi prefecture. If you don't mind, please let me know her name.

Hope to see her again on my tour.  If she would be my guide again, the tour would be enjoyable twice as much.

Thank you.

- Chiba, Hideyuki,   Miyagi prefecture, Japan

[Letter to Jack's Tours Guide]

We went to your Circle Island tour on September 12, 2005.
It is great memory for me.
We got married on Oahu and went to visit Big Island.  My wife was very happy to meet a wonderful guide on the tour.  It was the first trip for me to go abroad, so everything was fresh.  Waikiki was fun, but if you want to talk about Hawaii, you have to visit Big Island.  I would like to visit Maui and other islands some day, but I prefer to go to Big Island again. 
I hope to go visit Big Island again.
Until then, take care yourself.

PS. It was great surprise to see you the following day.

- Kazuhiro Terada  

I went to Mauna Kea Tour on September 24.
It was very cold but we enjoyed it very much.  My sisters and I were very impressed.  I would like to come with my mom next time. Please say thank you to the guide, Mr. Kai.  He was very nice and we enjoyed him very much.  I was very tired and missed a chance to say Thank You to him.

Thank you.

- Yoko Goto

[Letter to Jack's Tours Guide]

Thank you for assisting my parents on the tour. They were sitting next to you in the tour bus and you took good care of them.  
They went Oahu, Kauai and Big Island during their trip, and by far they enjoyed Big Island the best because of you and the driver.   We really want to say
Thank You to you and the driver.
Before they went to visit Hawaii, they said they should visit Hawaii once in the lifetime. But, as soon as they came back, they were talking about second visit for Hawaii.  They seemed to be charmed by Hawaii.  We are hoping to visit Hawaii with all of t
he family members next time.
It must be hard work to conduct tours from early in the morning to late evening. Please take care yourself.  If I have a chance to visit Hawaii, I definitely want to visit Big Island.

Thank you.

[Letter to Jack's Tours Guide]

I went on Lava Walk tour with my mother.  The tour was only for the two of us. Thank you for your hospitality on our tour. When I went back to a hotel, I noticed I got suntan. My mother was really happy to be able to walk on the lava because she broke her leg in July and she made a huge effort for rehabilitation, so that she can go to Lava Walk tour and walk on the lava.

...This trip was only 3 days and we were mostly in the hotel.  Now I know your Website and I would like to ask you to make a plan for private tour and enjoy Big Island next time.  Or, if the volcano erupts, I'll be right back to Big Island!

Nakai Kyoko, Toyoko

[Letter to Jack's Tours driver]

We were real happy we joined your tours from Japan, especially Lance the driver and Doi the golfer were real cool!   I will tell my friends about your services.

Take care,     Miki

I just came back from Big Island. I arranged this trip on my own.  I found your web site by chance and ordered tours.  I did not know anything about your company, but especially the airport-hotel transportation service was more than I had expected. (One of our suitcases was missing at arrival and your staff helped us a lot.) I have 3 daughters who like to go abroad, and I definitely recommend them your company for Big Island trip.

 Inaoka Yoshifusa

[Letter to Jack's Tours Guide]

Hello. How are you?
I would like to take this opportunity to thank you for your kindness and hospitality during my recent visit to Hawaii.
Although traveling alone to a new place had at first filled me [with] anxiety, the trip turned out to be a very enjoyable and fulfilling one because of the thoughtful kindness extended to me by Marty-san.

Please take care of yourself.

t wishes,
Hiromi Suzuki

We went back to Tokyo, Japan. Our vacation in Hawaii was very memorable. Our guide, Mrs. Murakane, was very knowledgeable. She has good manner, deep understanding of Japanese culture (and a) good sense of humor. I believe she will entertain many other tourists visiting Hawaii... I wish you success in your business.

Akio Kurada

A heartfelt "MAHALO!" for all your help with securing a bus from Jack's Hawaii for today's Pepeeko Pension Club field trip...

You were a lifesaver!!!! Thank you again!!!!!

International Longshore & Warehouse Union

Re: Excellent Service from Jack's Hawaii

On May 14-15, 2007, Puohala Elementary School's fourth graders went on their annual Big Island Trip in Kona and Hilo.

Mr. Layne Akiona helped us again this year with our tour arrangements. I have always had great customer service from Layne and only ask for him when we plan our yearly trip. It is because of people like him that we remain loyal to Jack's Hawaii. When transportation questions come up within our school or other schools, we tell them only go to Jack's Hawaii.

I have been a coordinator for Puohala's Big Island trip for the past three years and this is the first year that I have actually gone with the group. Our driver, Mark, was awesome! He was the best tour driver I have ever met. The two fourth grade teachers and I were amazed how friendly and knowledgeable he was. He made our trip fun!

We had a wonderful time thanks to Layne and Mark. We'll see you next year!

Aloha, Sandi Yonemura - PTA Treasurer/Big Island Trip Coordinator

Dear Sirs:

I am writing this brief note of thanks and appreciation to let you know how much our senior class enjoyed their stay on the Island of Hawaii, thanks in large measure to the charter bus provided by Jack's Tours. The flexibility and helpfulness of your organization and staff (especially Kasie) was a tremendous help in the planning of our tour. However, it was the excellent skills and personality of our driver, Mark, tht really made the trip special.

Mark was not only professional and knowledgeable, he was great interacting with our students and always so accomodating. Our school has been involved in student travel throughout the United States and in China for over ten years, so we have worked with many travel companies, tour professionals, and drivers. We know that Jack's Tours is a gem of a find for us, and plan on using your company again in the future.

Thank you again for you assistance and help in making our senior's graduation trip such a wonderful experience.

Sincerely Yours, Mr. Robin Hom, Superintendent

Recently my group and I went on a Waipio tour. Have met a very impressive driver Jose Parel in such a way he presented his tour.

Jose made us happy, and most of all feel love for this Island.

I travel with a lot of groups... I will definitely recommend Jack's to my superior and other companies.

Aloha, Linda Smith

p.s. Is he single?

On behalf of the entire group of CTAHR participants and the "Meaningful Experience IV to Hilo," we would like to thank you and your staff very much. You made our trip an exciting, educational, and most importantly, a memorable event.

At the end of our trip the participants completed an evaluation of their over-all experience. You received an over-whelming positive response and it was apparent that you made the trip worthwhile. All of the students were especially pleased with our tour guide and bus driver, Robert. Some responses were "great, helpful, informative, friendly and pleasant." Overall, Robert was excellent and we enjoyed his personal stories and knowledge of each site we visited. His exceptional service and welcoming personality helped ease our transition from site to site.

We would like to thank you again for everything you have done from the time you knew we were coming until the time we left. You have shared a part of Hilo that not many of us knew about. Thank you.

College of Tropical Agriculture and Human Resources - University of Hawai'i at Manoa













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