[Letter to Jack's Tours driver]

We are thankful we got a nice, kind informative person (you) for our chauffer.  Only thing I should have had was my paper pad and pencils on me all the time because some of the things you told us I forgot and couple of pictures I took I forgot what the plants were called.   Ah well, they will be my nice mystery plant pictures.   We certainly learned a lot from you about the island and things on the island.

Thank you once again and if you or family are able to come to Pa.   Please stay.   We would love to give you a tour of sights around here.                                                                                                                       - Paul Gelsinger ,   PA

Mahalo nui loa for the bus arrangements you made for us.  The drivers were so accomodating and very helpful. They were awesome.  Also the guides we had, they were great, especially that woman who does the Japanese tours.  She was electrified.  She even showed us how to make a rose from coconut leaves.  She's terrific! Thank you all for your help.  Our students and chaperones really enjoyed your airconditioned bus.  This is the first time we used Jack's Tours and we were so pleased with it.  Plan on hearing from us next year.  Take care and have a great day.

We saved $2,000 by using Jack's Tours as compared with other tour company that we have used for so many years.  You were referred by my friend who teaches at Kailua Elementary, and have always used your tour company.  Also, being from Oahu and not being familiar with where places are and the distances between them, I can count on Jack's Tours to help me and advise me.

- Anolani Haiola,     Kahuku Elementary School, Oahu, Hawaii

On behalf of our group, thank you for the excellent tour you arranged for us through the University of the Nations on May 10 from Kona to Hilo.  Your bus was very comfortable.

We were most impressed with Keith, our driver.  He obviously loves the island of his birth and shared his extensive knowledge of the places he showed us, in an entertaining way.  He gave us an "insider's" view with many anecdotes about the volcanoes, King Kamehameha, and the life of this island.  He made sure we saw as much as possible in the time allocated, and he even squeezed in a stop at Akaka Falls and got us to the restaurant early for dinner.  We are definitely impressed with your company and particulary with Keith. Please let him know that we appreciate him.

- Dan Moon,   Henderson, Nevada

The Honokaa Senior Club in coordination with the Elderly Activities Divsion, Special Program, would like to express our deepest appreciation for arranging the affordable and comfortable transportation for the seniors attending our "Holiday Bash" held at the Honoka'a Gym on Dec. 9th.

Again, Terri and Jack's Tours, from our hearts we thank you ever so much for your support and generosity towards our endeavor, but most of all for the Big Island seniors.

May all the best of health, love and prosperity be yours during this holiday season.

- Anrea Abacar, Harold Bugado, Lynne Kunitake, County of Hawaii (Dept of Parks and Recreation)

Just wanted to let you know how pleased my group from San Ramon Valley High School was with Jack's Hawaii, Inc.  The buses were fine for our purposes and the drivers were all friendly, helpful and knowledgeable. We were extremely pleased with your service and value.  I can't thank you enough.

Thanks again for a terrific job!

- Ken Abrams, Director, San Ramon High School, U.S.A

On behalf of the Taishoji Fujin Kai, I would like to express my sincere thanks for the services your company provided...  As Chairman of Transportation, it was very gratifying to be able to say to all our members that as far as the buses were concerned, everything went off without a hitch.  Your drivers were all very courteous and accommodating.  One of your drivers let our guests keep their luggage in the bus as he said he was scheduled to come back to take them to the hotel.  The other driver had another pickup so he took the time to take his passengers to the hotel and made arrangements with the Bell Captain to hold their luggage until they came back to check in.   What service!!

Thank you.  Your drivers' professionalism really helped to make probably the most tedious part of a trip as comfortable as they could.

- Linda Matsushita for Taishoji Soto Mission Fujin Kai,   Hawaii

The Big Island Farm Bureau would like to thank the administrative staff at Jack's Tours for helping our program become a success.   While creating and developing our new tours, Jack's staff is consistently professional and helpful in assisting us with our tour itineraries.   They provide us with transportation quotes in a timely manner while remaining open to changes as needed by our customers.

For anyone planning to arrange group tours to the Big Island, Jack's Tours offers great customer service !

- Stacy Davis, Project Coordinator,   Hawaiian AgVentures.  Big Island Farm Bureau

Cary was a very funny, warm and knowledgeable driver who thoroughly enjoyed people and made the day the best tour we experienced on any of the islands.

- Al Dean,     Leominster, MA

Hello,

We went to the summit on 6/11.   Today I came back from Hawaii and we really enjoyed our time there with your tour guide "Kai".   I want to thank him so I emailed to Jack's.   On our day of arrival, we went on tour and I was rather tired.   However, Mr. "Kai" (James Wells), light hearted personality, took care of the customers very well.

My friend and I and other customers enjoyed the tour very much.  Also magnificent view of the night sky.   I will never forget this day.   I should thank Mr. Kai but on the way back to the hotel, I fell asleep.   Upon arrival at the hotel, we quickly got out of the vehicle and so I forgot to thank him.   If it is possible, please ask him to reply to my email or please let him know that I really ENJOYED his tour.

-Yokota,   Japan

In February, I got married in Oahu and joined Big Island one day tour. I enjoyed the tour very much. I t was because of magnificent nature and the guide who was very caring and kind to the customers. I often talk about the tour with my wife.

Now, I am thinking of visiting the Big Island again in July. This time it would be only on the Big Island and I would like to join Jack's tours. I attached a photo. I forgot her (guide's) name.  Her name might be Maki and she is from Ibaragi prefecture. If you don't mind, please let me know her name.

Hope to see her again on my tour.  If she would be my guide again, the tour would be enjoyable twice as much.

Thank you.

- Chiba, Hideyuki,   Miyagi prefecture, Japan

[Letter to Jack's Tours Guide]

We went to your Circle Island tour on September 12, 2005.
It is great memory for me.
We got married on Oahu and went to visit Big Island.  My wife was very happy to meet a wonderful guide on the tour.  It was the first trip for me to go abroad, so everything was fresh.  Waikiki was fun, but if you want to talk about Hawaii, you have to visit Big Island.  I would like to visit Maui and other island some day, but I prefer to go to Big Island again. 
I hope to go visit Big Island again. By then, take care yourself.

PS. It was great surprise to see you the following day.

Kazuhiro Terada  

I went to  Mauna Kea Tour on September 24.
It was very cold but we enjoyed it very much.  My sisters and I were very impressed.  I would like to come with my mom next time.Please say thank you to the guide, Mr. Kai.  He was very nice and we enjoyed him very much.  I was very tired and missed a chance to say thank you to him.

Thank you.

Yoko Goto

[Letter to Jack's Tours Guide]

Thank you for assisting my parents on the tour. They were sitting next to you in the tour bus and you took good care of them.  
They went Oahu, Kauai and Big Island during their trip, and by far they enjoyed Big Island the best because of you and the driver.   We really want to say thank you to you and the driver.
Before they went to visit Hawaii, they said they should visit Hawaii once in the life time. But, as soon as they came back, they were talking about second visit for Hawaii.  They seemed to be charmed by Hawaii.  We are hoping to visit Hawaii with all of family member next time.
It must be hard work to conduct tours from early in the morning to late evening. Please take care yourself.  If I have a chance to visit Hawaii, I definitely want to visit Big Island.

Thank you
Goto

[Letter to Jack's Tours Guide]

I went on Lava Walk tour with my mother.  The tour was only for the two of us. Thank you for your hospitality on our tour. When I went back to a hotel, I noticed I got suntan. My mother was really happy to be able to walk on the lava because she broke her leg in July and she made a huge effort for rehabilitation, so that she can go to Lava Walk tour and walk on the lava. After Lava Walk tour I had to massage her leg (I am an aroma therapist), though...

This trip was only 3 days and we are mostly in the hotel.  Now I know your Website and I would like to ask you to make a plan for private tour and enjoy Big Island next time.  Or, if the volcano erupts, I'll be right back to Big Island!

Nakai Kyoko, Toyoko

I just came back from Big Island. I arranged this trip on my own.  I found your web site by chance and ordered tours.  I did not know anything about your company, but especially the airport-hotel transportation service was more than I had expected. (One of our suitcases was missing at arrival and your staff helped us a lot.) I have 3 daughters who like to go abroad, and I definitely recommend them your company for Big Island trip.

 Inaoka Yoshifusa

[Letter to Jack's Tours Guide]

Hello. How are you?
I would like to take this opportunity to thank you for your kindness and hospitality during my recent visit to Hawaii.
Although traveling alone to a new place had at first filled me (with) anxiety, the trip turned out to be a very enjoyable and fulfilling one because of the thoughtful kindness extended to me by Marty-san.

Please take care of yourself.

Best wishes,
Hiromi Suzuki